Monitored Operation Management (ICS)

The ICS (Integrated Service Centre) is an operations centre that serves as a services platform which uses state-of-the-art technology to guarantee and improve the efficiency of our clients' systems and processes. It can monitor and provide an instant response for any events together with first-class qualified technical support for systems and infrastructures 24x7x365.​

We are experts in implementing, managing and developing service platforms and we make use of available technology to resolve specific problems to the different market sectors. We strive to convert technology into a highly available service to meet any contingency or requirement so that our clients can improve competitiveness in the markets they operate in.

ACTIVITIES AND TECHNOLOGIES DEVELOPED

Operation Control and Monitoring Services

Services to monitor system performance and to operate them adapted to all sector and company types: monitoring of industrial systems, energy consumption, telecommunications systems, hospital systems, etc.ç

24x7 Corrective and Preventive Maintenance Services

This is provided with our in-house staff whereby we can guarantee system availability both by means of scheduled checks and by taking emergency actions should any incidents occur.

Multi-technology Capability

We use a standards-based method whereby we can apply services such as local networks, WAN networks, data infrastructures, IoT sound systems, workstations, etc.

Technical Support

Support for technical and operational queries from our clients so that they can maximise the use of the maintained systems. Maintenance of active equipment with the backup systems updated and checked for any problems. Bespoke solutions according to our clients’ requests.

System Auditing

Detailed analysis designed to find areas where improvement can be made as well as optimisation recommendations.

Continuous Training Plans

These allows us to keep our in-house staff and our customers' staff trained in the technologies being used.

Report Generation

Based on the analyses from our platforms.